Management Team Profiles
Clement Chen, III
Clement Chen, III is the President of Pacific Hotel Management LLC. He received a Bachelor of Arts degree with distinction and departmental honors from Stanford University in 1977. He was elected to Phi Beta Kappa at Stanford University in 1976. He received a Master in Business Administration degree with distinction from the Harvard Graduate School of Business Administration in 1979, where he received First-Year and Second-Year Honors.
Clement Chen joined Clement Chen & Associates and Pacific Management, the predecessor firm to Pacific Hotel Management, LLC, after graduating from Harvard Business School in 1979. His responsibilities focused on financial, legal and accounting matters until 1988, when he became President of the companies after his father's death.
As President of Clement Chen & Associates and Pacific Hotel Management, LLC Clement Chen is responsible for development, asset management and hotel management activities by the companies and their affiliates.
Clement Chen served as a Member of the Board of Directors of the Palo Alto Chamber of Commerce (1996-2000), Member of the Board of Directors of the International Association of Holiday Inns, Inc. (1993-1997) and Member of the Western Regional Committee of the International Association of Holiday Inns, Inc. (1992-1995).
Clement Chen and his wife, An Huang Chen, have two children, two dogs and one fish and live in the San Francisco Bay Area.
Randy Lacy is the Vice President of Operations for Pacific Hotel Management, LLC. He attended California State Polytechnic University in Pomona, CA majoring in Hotel and Restaurant Management. He also attended the University of Colorado studying Resort/Condo Management.
Randy Lacy has over 30 years of experience in all aspects of the hotel development and management industry. He started his career at the Grand Hotel in Anaheim, CA as Assistant Manager completing a comprehensive management-training program. He became Assistant Manager at the Biltmore Hotel in Los Angeles and was responsible for the Rooms Division, overseeing accounting, financial and personnel departments.
Randy Lacy has played a significant part in the acquisition, development and repositioning of properties during his career. His past experience includes the Director of Franchise Sales for JPM, Inc., Regional Operations & Development Director for Guild Hotel Management and Vice President of Operations for Highgate Hotels.
Mr. Lacy joined Pacific Hotel Management, LLC in 1996 and has developed new training programs for employees focusing on sales, team building and English as a second language. For the combined group of eight hotels he has been instrumental in increasing the average daily rate and occupancy with the yield & penetration indexes exceeding 100% at most of the properties. He also created and implemented the Associate Opinion Surveys and company wide scores have exceeded 92%.
Randy Lacy and his wife Sammye reside in the San Francisco Bay Area and have two daughters.
Suzanne Murdoch is the Vice President of Sales & Marketing for Pacific Hotel Management, LLC. She is responsible for overseeing the sales and marketing efforts for PHM properties. Suzanne has been in her position since 1995.
Suzanne Murdoch's 30 years of hotel experience in sales and marketing include positions as Director of Sales & Marketing with such companies as Hilton, Sheraton, Hyatt and Holiday Inn. She has successfully developed and implemented marketing plans, strategies and promotional programs to lead hotels to achieve or exceed sales goals and budgets. During her tenure with Hyatt Hotels she was awarded with the prestigious award of "Sales Team of the Year".
Suzanne Murdoch has been an active member of Meeting Planners International for over 25 years serving on numerous committees. She is also a former chair of the Palo Alto Downtown Marketing Committee and formerly served on the Board of Directors for the Palo Alto Chamber of Commerce. She is also actively involved with fundraising efforts for St. Jude Children's Research Hospital. She attended the University of Michigan with a major in Marketing.
Suzanne resides with her husband Dave in the greater San Francisco Bay Area.
Stephanie Johnson is the Regional Director of Human Resources for Pacific Hotel Management, LLC. She is responsible for overseeing the Human Resources efforts for all eight properties. Stephanie has been with Pacific Hotel Management since 2007.
Stephanie Johnson has over 20 years of Hospitality, Human Resources experience. She began her Hospitality career with Holiday Inn Hotels and subsequently held progressive Human Resources positions with Holiday Inn, Park Lane Hotels, Hyatt and Fairmont Hotels and Resorts. While with Fairmont, Stephanie held progressive Human Resources positions from Human Resources Coordinator to Director of Human Resources at the Fairmont San Francisco, the Fairmont Dallas, the Fairmont San Jose and the Fairmont Miramar Hotel, Santa Monica prior to joining Pacific Hotel Management.
Stephanie Johnson attended California State University East Bay (formerly Cal State Hayward) and received a Bachelor of Science degree in Business Administration – Human Resources Management. She is a member of the Northern California Human Resources Association and Society for Human Resources Management San Francisco Chapter.
Stephanie resides with her family in the San Francisco Bay Area.
Sandie Gonzales is the Regional Director of Sales for Pacific Hotel Management, LLC. She is responsible for overseeing the sales and marketing efforts for four hotels, including brands such as Marriott, Hilton and Starwood. Sandie has been in her position since 1997. In addition, she oversees the Kenexa program for PHM which provides research-based interviews to help accurately identify talented candidates for hire and promotion. Sandie is also involved in the implementation of Emotional Intelligence training to all PHM associates.
Sandie Gonzales has over 26 years of hotel experience. She began working for the Residence Inn extended stay hotel brand in 1995 after completing her Travel, Hotel and Airline certification at Condie Junior College. Sandie held various positions as Front Office Manager, Director of Sales and General Manager at a variety of Residence Inn by Marriott hotels located in the Bay Area. As General Manager for the Residence Inn Milpitas, Sandie achieved exceptional and consistent Associate Satisfaction, House Profit and Guest Satisfaction results.
Sandie and her husband Carlos have two children and reside in Roseville, California.
Kress Fischer is the Executive Director of Design & Construction for Pacific Hotel Management, LLC. He holds a Master's Degree of Architecture from Harvard Graduate School of Design and an Undergraduate Degree of Architecture from Virginia Tech.
Kress has 20 years of experience in the design and construction industry with project knowledge spanning office, retail, and hospitality programs. Before joining PHM, Kress was a Senior Project Director focusing on hotel planning and construction with the program management firm, T.M. Davis & Associates. During his 8 year tenure at T. M. Davis & Associates Kress provided project leadership, managing teams of designers, contractors and Owner's consultants across a project's lifecycle. Kress has broad hotel planning and construction experience, from small-scale boutique properties to large, well-established brands including St. Regis, InterContinental, and Hilton.
Over the years, Kress has built professional relationships with distinguished Architects, Interior Designers, and Contractors. Further, he has teamed with many talented technical consultants, FF&E purchasing agents, and other vendors associated with owner direct buyouts.
Kress resides in the San Francisco Bay Area with his wife and daughter and in his free time enjoys surfing the northern California coast.
June Chen is the Owner of Pacific Hotel Management, LLC, directly and as Trustee of the Trust Under the Will of Clement Chen, Jr. She received a Bachelor of Science in Mathematics, from Stanford University in 1953.
June Chen taught elementary school on the San Francisco peninsula until she joined her husband, the late Clement Chen, Jr., in 1962 when he opened his own architectural practice, Clement Chen and Associates, Architects. She has been an integral part of Pacific Hotel Management, LLC and its predecessors, Pacific Management and Clement Chen and Associates since 1962. She maintains an active office and continues to monitor the accounting and investments of Pacific Hotel Management, LLC and its affiliated entities.
June Chen lives in the San Francisco Bay Area.
An Huang Chen
An Huang Chen is Vice President – Special Projects of Pacific Hotel Management, LLC. She received a Bachelor of Science in Business Administration degree, magna cum laude, from Georgetown University in 1984.
An Chen was a consultant with Booz Allen Hamilton in Washington, D.C. where she focused on the management of the Superfund sites for the Environmental Protection Agency. She joined The Research Council in 1986 in Washington, D.C. when it had only 40 employees, and she worked with the firm through its evolution into two now-public companies, The Corporate Executive Board (NYSE: EXBD) and The Advisory Board Company (NASDAQ: ABCO). The Corporate Executive Board and the Advisory Board Company provide research, best practice and benchmarking consulting services to member clients in financial services and healthcare, respectively.
An Chen was Executive Director of Member Services at The Advisory Board Company and she led a team of managers that focused on servicing, retaining and renewing clients. An was also instrumental a member of the Policy Committee which laid the groundwork for the company in terms of hiring and training managers and establishing a spirit and culture in an international organization which has grown to more than 2,000 employees.
An Chen joined Pacific Hotel Management, LLC in 2004 and she brought her experience in creating an enlightened spirit and culture to our company, inspiring (among many things) our company-wide Social and Emotional Intelligence training for managers and associates which we offer in both English and Spanish. An played an invaluable role in critical negotiations for the development and construction of InterContinental The Clement Monterey.
An Chen currently serves on the Building Committee for the $1.5 billion reconstruction of the Stanford Hospital. She has served the Hillsborough Schools in many capacities including Chair of the Citizens Oversight Committee which monitored bond-funded school construction projects.
An Chen and her husband, Clement Chen, III, have two children, two dogs and one fish and live in the San Francisco Bay Area.