Pacific Hotels Management
Pacific Hotel Management Company Vision
Key Ingredients To Our Culture
Our people - We will hire the right person for each job.
Our performance - We will train, recognize and reward our people so that they
have the knowledge, skill and desire to perform exceptionally well all the time.
Our properties - We will keep our hotels attractive and in good condition.
Our Values
Integrity - Be honest and fair. Everything we do can be shown on the evening news.
Respect for the individual, both guests and co-workers.
Be pro-active - anticipate and solve problems before they become big.
Our Pledge
We will measure our success by guest satisfaction.
Our Goal
To operate high quality hotels that are a source of pride and profit.


Pacific Hotel Management, LLC provides extensive training to its managers and associates. In addition to training provided by hotel franchisers, PHM sponsors service training, English as a Second Language and Spanish for English Speakers, human resource training and customizable training programs for supervisors and managers.

Pacific Hotel Management, LLC (PHM) manages all of the hotels owned by affiliates of Clement Chen & Associates, combining a focused corporate administrative staff with a "hands on" management philosophy to operate profitable, well-maintained hotels. PHM's professional management team has exceptional depth of experience in operating and marketing hotels from mid-market brands such as Courtyard by Marriott to extended-stay brands such as Residence Inn by Marriott and Homewood Suites by Hilton, to upscale brands such as Westin, Sheraton and InterContinental Hotels & Resorts.