|
|
|
| Posted on: | Hotel |
Job Title | Description |
| January 25, 2012 | SHERATON PALO ALTO EMAIL | Busperson (Part-time) | The Busperson is responsible primarily for assisting the Food Server in serving the guest and providing fast and courteous service of food and beverage to guests by clearing and setting tables and performing miscellaneous tasks. This is a fast paced position with continual customer contact. Clear, clean, and set tables according to established service standards. Clean and/or wipe down tables, chairs, walls, windows, mirror and floors of restaurant. Separate dirty china, glassware and silver and deliver to kitchen for cleaning. Perform set-up and closing side work assignments such as make coffee, fold napkins, etc. Stock service station or pantry with napkins, placemats, condiments, etc. May be required to transport linens to and from laundry. May routinely fill water glasses, serve non-alcoholic beverages, and assist servers by delivering items to guest tables.
| | January 25, 2012 | SHERATON PALO ALTO EMAIL | Restaurant Supervisor | Responsible for overseeing the operation of the restaurant to ensure outstanding custormer service. Must be able to relate to both guest and co-workers and have the ability to handle guest concerns with tact and diplomacy. 2-3 years\' previous food and beverage experience preferred.
| | January 25, 2012 | SHERATON PALO ALTO EMAIL | Night Auditor | This challenging position has overall responsibility for balancing all hotel income and expenses for 24-hour hotel operating period. Key responsibilities include: Balance and audit for accuracy room revenue, food and beverage revenue, cashier\'s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents. Act as hotel system liaison during night hours. This position assists in maintaining all aspects of the front office areas and serves as a support to the Front Office Management team (and Concierge, Bell Staff, Door/Valet Staff, Transportation Staff, and Night Audit Staff). Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. The Night Auditor will act as a Guest Service Attendant therefore assist with carrying guest luggage as part of the personalization and rapport building with the guest. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.).
| | January 25, 2012 | SHERATON PALO ALTO EMAIL | Guest Services Agent | Answer incoming phone calls in a timely and professional manner and handle room service orders (follow established script to encourage up-selling with room service orders) via phone from guests. Efficiently and professionally handle multiple incoming calls at once. This role is high-pressured multi-tasked position, having continuous communication with the in-room dining servers on amenity coordination and all deliveries, acting as central communications point during emergency and/or crisis situations and promptly route internal/external calls to its destination. Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, provide callers with local directions and general information in a courteous and accurate manner, etc. Respond to in-house guest concerns or complaints in a timely manner.
| | January 25, 2012 | SHERATON PALO ALTO EMAIL | Assistance Housekeeping Manager | This challenging position has overall responsibility for supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests. Assist the Housekeeping Manager in managing the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Assist with scheduling and room assignments to ensure proper coverage. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Control expenses and minimize waste within all areas of housekeeping. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc. May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. May regularly assist with deep cleaning projects. This position will be responsible for the on-going management of the housekeeping staff in their daily activities and achieving the overall performance standards of the property in the areas of cleanliness, sanitation and associate satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage. Assist in the development and implementation in procedures for managing the quality of housekeeping and laundry services.
•High School Diploma or equivalent plus two years housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of supervisory experience.
May be required to work nights, weekends, and/or holidays.
•Must have strong conflict resolution skills and strong negotiation skills.
•Must have the ability to develop and maintain a strong team environment and display hands on style of management.
•Must be guest service focused, and understand expectations of hospitality demands.
•Must have clear, concise verbal & written communication skills.
•Excellent communication, interpersonal and administrative skills is required.
| | January 25, 2012 | THE WESTIN PALO ALTO EMAIL | Front Desk Supervisor | This position must assist and support the Front office Manager by maintaining supervision for the Front Office operating departments including; Front Desk, Bell Staff, Transportation Staff, and Night Audit Staff. This position assists in managing all aspects of the Front Office areas and serves as a support to the Front Office Management team.
| | January 25, 2012 | THE WESTIN PALO ALTO EMAIL | Painter | Perform general painting work to ensure hotel maintenance quality is achieved and maintained. Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste. Complete work orders regarding painting assignments as assigned. Ensure that assigned equipment is prepared and operational for the following day’s work. Paint & refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Paint and finish furniture and fixtures in guest rooms, as needed. Maintain all public areas including, but not limited to lobby, hallways, pool areas, front entrance, parking lot, fitness center, offices, property signs, etc. A minimum of 2 years professional painting experience required, with hotel experience preferred.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Banquet Server (On-call) | Provide prompt and courteous service to guests during banquet/catering functions. Serve menu items to guests in a prompt and courteous manner and according to the banquet event order.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Laundry Attendant | The Laundry Attendant is responsible for processing all hotel and guest laundry. Clean and stor linens/uniforms ina timely, organized manner to ensure that the hotel\'s laundry an linen needs are met. Process, sort and organize hotel linens and towels for cleaning. Deliver guest and or employee laundry and organize dry cleaning pick-up and returns.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Housekeeping Team Lead/Supervisor | The Housekeeping Team Leader/Supervisor is responsible for supervision of the Housekeeping Department, inclusive of inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties,etc. Supervise and inspect the work of room attendants, public area attendants and laundry to ensure product quality standards are met.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Room Service Server (Part-time) | This position is responsible for presenting guests\' food and beverage in a timely manner as well as to maintain mini bar inventories up to service standards. other duties include general in-room dining preparation, removal of serving trays, and maintaining a sanitary enviornment.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Busperson | This position is primarily responsible for assisting the Food Server in serving the guests and providing fast and courteous service of food and beverage to guests by clearing and setting tabkes and performing miscellaneous tasks.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Human Resources Coordinator | The Human Resources Coordinator is responsible to perform Human Resources and administrative duties in support of the hotel\'s Human Resources programs and philosophies. Provide employee assistance, often serving as the initial point of contact for Human Resources-related matters. Act as primary point of contact for employees for routine inquiries regarding employment, policies, procedures and payroll and/or benefits issues. Primary role is to play a support forthe Director of Human Resources. Coordinate the preparation and facilitate employee orientation, training sessions and employee events/functions. Must be fluent in Spanish.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Front Desk Agent | The Front Desk Agent\'s primary responsbilities are to promote and ensure guest satisfaction and deliver prompt, courteous service. This position assists in maintaining all aspects of the Front Office areas.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Concierge | The primary responsibility will be to provide information and assistance to guests regarding local attractions and activities.
| | January 25, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Front Office Supervisor/Team Lead | This position must assist and support the Front office Manager by maintaining supervision for the Front Office operating departments including; Front Desk, Concierge, Bell Staff, Door/Valet Staff, Transportation Staff, and Night Audit Staff. This position assists in managing all aspects of the Front Office areas and serves as a support to the Front Office Management team.
| | January 24, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Cocktail Server (Part-time) | Provide fast and courteous beverage service to guests and ensure quality presentation per establish standards. May also provide service of food from the restaurant and/or assist the Bartender with set-up and maintenance of appetizers or \"happy hour\" items.
| | January 25, 2012 | SHERATON PALO ALTO EMAIL | House Attendant | The Housekeeping Houseperson is responsible for maintaining the cleanliness of the hotel. Clean and service the assigned public areas according to established quality standards and procedure (I.E. public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors. Transports all clean and dirty linen to the appropriate areas. Shampoos carpet, clean hallways, and sweeps stairwells as needed. Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day.
| | January 25, 2012 | THE WESTIN PALO ALTO EMAIL | Maintenance Worker | Knowledge in refrigeration, electricity and plumbing. Responsible for performing repairs in guest rooms, public areas and equipment. Must have 3 years previous exprience.
| | January 24, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Instant Service Team Lead/Supervisor | Assist in supervising the Service Express function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc. Answer incoming phone calls in a timely and professional manner and handle room service orders via phone from guests.
| | January 24, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Engineer I | Perform general maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained. Responsibilities include general maintenance and repairs in guest rooms, meeting space, and front of the house areas, as well as back of the house areas including kitchen, laundry, electrical, mechanical, etc.
| | January 24, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Houseperson (Part-time) | The Housekeeping Houseperson is responsible for maintaining the cleanliness of the hotel. Clean and service the assigned public areas according to established quality standards and procedures. Maintain cleanliness and organization of floor closets and vending areas
| | January 24, 2012 | INTERCONTINENTAL - MONTEREY EMAIL | Room Attendant (Part-time) | The Room Attendant is responsible for cleaning guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. Must maintain standards of cleanliness and sanitation and provide turndown duties as necessary.
|
|