Primarily responsible for leading the set-up and break-down, and/or service and clean up, of banquet functions during assigned shift and providing prompt and courteous service to guests during banquet/catering functions. May assist management with scheduling of shifts as needed. Banquet Captains are experienced and the finest of banquet servers. This role leads other associates by coaching, giving direction and may include training. Assign work and monitor the performance of scheduled banquet staff. Provide training and corrective instructions. They are responsible for making the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include general banquet preparation, room refreshes, and maintaining a sanitary environment. Work closely with Kitchen Staff to communicate speed of service, client numbers, and special requests. Greet guests upon arrival. Respond to guest requests and/or complaints in a prompt and professional manner. May review guest check with client after function and obtain signature. Participate in pre-function meeting and review all information pertinent to service and set up of group. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. Follow procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) check storage areas for proper supplies, organization, and cleanliness, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. May handle incoming/outgoing boxes and exhibit materials. Perform other duties as assigned.