The Housekeeping Team Leader/Supervisor is responsible for supervision of the Housekeeping department inclusive of inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Supervise and inspect the work of assigned room attendants and/or public area attendants and laundry area to ensure product quality standards are met, laundry and linen needs are maintained and that optimum service is provided to hotel guests according to hotel and company business objectives. Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. Report, turn in, and/or log all lost and found items according to established procedures. May regularly assist with deep cleaning projects and other duties as assigned.
•Minimum of 1-year hotel experience is preferred and prior supervisory experience preferred.
•Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
•Must have clear, concise verbal & written communication skills.
•Excellent communication, interpersonal and administrative skills is required.
•Bilingual is a plus (The ability to communicate in both English and Spanish is preferred)