The General Manager’s main function is to lead and oversee the supervision the hotel. The General Manager will promote guest satisfaction through his/her ability to develop and maintain a cohesive team environment, placing an emphasis on associate and guest satisfaction, as well as promote teamwork and quality service through daily communication and coordination with all departments. Analyze guest satisfaction and associate opinion data and develop and implement plans to achieve established goals related to guest satisfaction and associate opinion scores. The General Manager will make sure all brand standards are being met by all departments and ensure the preparation and on-going changes needed, to be in compliance for quality assurance reviews.
The General Manager is responsible for all aspects of the hotel operation, including but not limited to guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott and ownership. The General Manager will lead the team in the development and implementation of hotel-wide strategies for financial and associate success. The General Manager will oversee the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Qualifications
•Bachelor's degree in Hotel/Hospitality Management or equivalent and 4+ years in hotel management with at least two years in a Rooms or Food and Beverage Operations or Sales role, or an equivalent combination of education and work-related experience
•Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment
•Skilled at building a cohesive team and facilitating goal accomplishment
•Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization
•Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs
•Problem Solving/Decision Making – Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
•Experience in maintaining expenses, extensive profit and loss and market trends.
•Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
•The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
•Must have strong conflict resolution skills.
•Must possess strength and desire to provide exceptional customer service & the ability to improve the bottom line, while leading a management & service team of colleagues to a common goal for the guest and the hotel.
•Must possess exceptional written and verbal communication skills, and experience in preparing and presenting proposals.
•Must have strong financial and tactical planning abilities, and ability to direct and coordinate staff.
•The ability to meet deadlines, work under pressure and work independently.
•Strong foundation in employee relations, problem solving and training.
•Strong leadership skills & the ability to motivate people.
•May be required to work weekends and/or holidays.
