Pacific Hotels Management
Employment Opportunities

List of Open Hotel Employment Opportunities


For more information on any hotel job position please click the email link on each listing.
For general hotel job position inquiries email: stjohnson@pahotel.com

To view hotel job postings for a specific hotel, select from the following and click "GO".


Posted on:
Hotel Location
Job Title
Description

July 10, 2014
SHERATON PALO ALTO
Banquet Server
Provide prompt and courteous service to guests during banquet/catering functions. Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests. Perform pre- and post-shift side work, set-up, condiments, etc. Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning. Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations. Properly store all reusable goods. Perform other duties as assigned, which may include assisting with set up and break down of function space, and plating of meals. Perform other duties as assigned.

July 10, 2014
SHERATON PALO ALTO
Busperson
The Food Server Assistant is responsible primarily for assisting the Food Server in serving the guest and providing fast and courteous service of food and beverage to guests by clearing and setting tables and performing miscellaneous tasks. This is a fast paced position with continual customer contact. Clear, clean, and set tables according to established service standards. Clean and/or wipe down tables, chairs, walls, windows, mirror and floors of restaurant. Separate dirty china, glassware and silver and deliver to kitchen for cleaning. Perform set-up and closing side work assignments such as make coffee, fold napkins, etc. Stock service station or pantry with napkins, placemats, condiments, etc. May be required to transport linens to and from laundry. May routinely fill water glasses, serve non-alcoholic beverages, and assist servers by delivering items to guest tables. Perform other duties as assigned including but not limited to room service duties.

July 10, 2014
SHERATON PALO ALTO
Host Person
Greeters are responsible for welcoming and creating the first impression for guests. These individuals will provide table accommodations to guests and offer menu recommendations by acknowledging and greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. May take food and beverage orders and assist in check close out for servers as needed. May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. May assist with other duties as assigned.

July 10, 2014
SHERATON PALO ALTO
Restaurant Supervisor
Assist the F&B/Outlet Manager in the day-to-day operations of the Food & Beverage Department (i.e. Restaurant, Room Service, Bar) on a daily basis. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. Supervises a number of service employees such as servers and buspersons. The Restaurant Supervisor will assist the F&B/Outlet Manager with the overall responsibilities of customer service, some administrative, operational and other responsibilities as assigned or required. Oversee performance of all Food & Beverage associates and informs Manager of corrective action as needed. Maintain procedures to (1) ensure the security and proper storage of inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Ensure that all Food & Beverage facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Promote teamwork and quality service through daily communication and coordination with other departments. Develop a working knowledge of each Food & Beverage position to assist in overall operations efficiency (i.e. Micros, cash handling, side duties, etc.) Perform other duties as assigned.

July 10, 2014
SHERATON PALO ALTO
Room Attendant
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction and maintain standards of cleanliness and sanitation and provide turndown duties as necessary. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc. This position will require the ability to lift, pull and push a moderate weight.

July 10, 2014
SHERATON PALO ALTO
Maintenance Worker
Must be flexible with schedule including weekends and holidays. Person must have a minimum of 2 years experience and basic knowledge on electric, plumbing, computer and small appliances. Must speak English for guest interaction and bilingual in Spanish is preferred. Responsibilities include but are not limited to keeping all equipment in good repair with a minimum of down time by providing day to day maintenance of the hotel. Support and improve engineering services for both guests and associates.

July 10, 2014
SHERATON PALO ALTO
Guest Services Agent
Answer incoming phone calls in a timely and professional manner and handle room service orders (follow established script to encourage up-selling with room service orders) via phone from guests. Efficiently and professionally handle multiple incoming calls at once. This role is high-pressured multi-tasked position, having continuous communication with the in-room dining servers on amenity coordination and all deliveries, acting as central communications point during emergency and/or crisis situations and promptly route internal/external calls to its destination. Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, provide callers with local directions and general information in a courteous and accurate manner, etc. Respond to in-house guest concerns or complaints in a timely manner.

July 10, 2014
SHERATON PALO ALTO
Front Office Supervisor
This position must assist and support the Front Office Manger by maintaining supervision for the front office operating departments including; Front Desk, Concierge, Bell Staff, Door/Valet Staff, Transportation Staff, and Night Audit Staff. This position assists in managing all aspects of the front office areas and serves as a support to the Front Office Management team. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Must manage the day-to-day activities of the Front Office staff. The Front Office Supervisorís primary responsibilities are to promote and ensure guest satisfaction, placing emphasis on associate satisfaction and delivering prompt, courteous service.

July 10, 2014
SHERATON PALO ALTO
Human Resources Coordinator
The primary role of the Human Resources Coordinator is to play a support role for the Director of Human Resources and manage and maintain the overall employment process and benefit administration. Perform Human Resources and administrative duties in support of the hotel's Human Resources programs and philosophies. Must be bi-lingual (Spanish).