Pacific Hotels Management
Employment Opportunities

List of Open Hotel Employment Opportunities


For more information on any hotel job position please click the email link on each listing.
For general hotel job position inquiries email: stjohnson@pahotel.com

To view hotel job postings for a specific hotel, select from the following and click "GO".


Posted on:
Hotel Location
Job Title
Description

October 21, 2014
SHERATON PALO ALTO
Assistant Housekeeping Manager
This challenging position has overall responsibility for supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests. Assist the Housekeeping Manager in managing the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Assist with scheduling and room assignments to ensure proper coverage. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Control expenses and minimize waste within all areas of housekeeping. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc. May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. May regularly assist with deep cleaning projects. This position will be responsible for the on-going management of the housekeeping staff in their daily activities and achieving the overall performance standards of the property in the areas of cleanliness, sanitation and associate satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage.

October 21, 2014
SHERATON PALO ALTO
Restaurant Host/Hostess
Greeters are responsible for welcoming and creating the first impression for guests. These individuals will provide table accommodations to guests and offer menu recommendations by acknowledging and greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. May take food and beverage orders and assist in check close out for servers as needed. May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. May assist with other duties as assigned.

October 21, 2014
SHERATON PALO ALTO
House Attendant
The Housekeeping House Attendant is responsible for maintaining the cleanliness of the hotel. Clean and service the assigned public areas according to established quality standards and procedure (I.E. public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors; Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.) Report to supervisor needed repairs or unsafe conditions. Maintains linen rooms with adequate stock of all supplies. Transports all clean and dirty linen to the appropriate areas. Shampoos carpet, clean hallways, and sweeps stairwells as needed. Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

October 21, 2014
SHERATON PALO ALTO
Night Audit Supervisor
Previous supervision background preferred; must be poised and professional at all times, excellent verbal and written skills necessary, ability to multi-task, able to give direction to others and offer solutions, must be a team player, 1-2 years of hotel experience preferred. Must be able to effectively communicate with all levels of management. Computer skills required for this position. Must have a customer service background, ability to work in a fast paced environment, have excellent communication skills, willingness to learn new skills and GEAC/GALAXY computer knowledge preferred. Must be able to stand for prolonged periods and the ability to multi-task and have a team player attitude.

October 21, 2014
SHERATON PALO ALTO
Reservations Agent
A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Works closely with Sales & Catering, Front Office and Service Express departments. Responsible for booking and maintaining advanced room reservations and group coordination service.

October 21, 2014
SHERATON PALO ALTO
Restaurant Supervisor
Assist the F&B/Outlet Manager in the day-to-day operations of the Food & Beverage Department (i.e. Restaurant, Room Service, Bar) on a daily basis. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. Supervises a number of service employees such as servers and buspersons. The Restaurant Supervisor will assist the F&B/Outlet Manager with the overall responsibilities of customer service, some administrative, operational and other responsibilities as assigned or required. Oversee performance of all Food & Beverage associates and informs Manager of corrective action as needed. Maintain procedures to (1) ensure the security and proper storage of inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Ensure that all Food & Beverage facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Promote teamwork and quality service through daily communication and coordination with other departments. Develop a working knowledge of each Food & Beverage position to assist in overall operations efficiency (i.e. Micros, cash handling, side duties, etc.) Perform other duties as assigned.

October 21, 2014
SHERATON PALO ALTO
Room Attendant
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction and maintain standards of cleanliness and sanitation and provide turndown duties as necessary. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc. This position will require the ability to lift, pull and push a moderate weight.

October 21, 2014
SHERATON PALO ALTO
Maintenance Engineer
Must be flexible with schedule including weekends and holidays. Person must have a minimum of 2 years experience and basic knowledge on electric, plumbing, computer and small appliances. Must speak English for guest interaction and bilingual in Spanish is preferred. Responsibilities include but are not limited to keeping all equipment in good repair with a minimum of down time by providing day to day maintenance of the hotel. Support and improve engineering services for both guests and associates.

October 21, 2014
SHERATON PALO ALTO
Guest Services Agent
Answer incoming phone calls in a timely and professional manner and handle room service orders (follow established script to encourage up-selling with room service orders) via phone from guests. Efficiently and professionally handle multiple incoming calls at once. This role is high-pressured multi-tasked position, having continuous communication with the in-room dining servers on amenity coordination and all deliveries, acting as central communications point during emergency and/or crisis situations and promptly route internal/external calls to its destination. Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, provide callers with local directions and general information in a courteous and accurate manner, etc. Respond to in-house guest concerns or complaints in a timely manner.

October 21, 2014
SHERATON PALO ALTO
Front Office Supervisor
This position must assist and support the Front Office Manger by maintaining supervision for the front office operating departments including; Front Desk, Concierge, Bell Staff, Door/Valet Staff, Transportation Staff, and Night Audit Staff. This position assists in managing all aspects of the front office areas and serves as a support to the Front Office Management team. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Must manage the day-to-day activities of the Front Office staff. The Front Office Supervisor’s primary responsibilities are to promote and ensure guest satisfaction, placing emphasis on associate satisfaction and delivering prompt, courteous service.

October 21, 2014
SHERATON PALO ALTO
Bartender/Cocktail Server
Prepare beverages and/or serve food for the customer in a prompt and courteous manner while maintaining a high level of quality and consistency. The Bartender position should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar.

October 21, 2014
SHERATON PALO ALTO
Banquet Server
Provide prompt and courteous service to guests during banquet/catering functions. Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests. Perform pre- and post-shift side work, set-up, condiments, etc. Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning. Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations. Properly store all reusable goods. Perform other duties as assigned, which may include assisting with set up and break down of function space, and plating of meals. Perform other duties as assigned.